All refund requests must be initiated within 7 days of delivery. Due to the handcrafted nature of our products, each request is reviewed individually.
0-7 days after delivery
1-3 business days
3-5 business days
5-14 business days
Items with manufacturing defects or damage during production.
Products damaged during shipping or handling.
Items that differ substantially from their description or photos.
Orders that were never delivered after confirmed shipping.
Personalized or made-to-order items cannot be returned.
Products that show signs of use beyond inspection.
Items marked as final sale during purchase.
Email refunds@kiarakraft.com with your order number and reason for refund.
Include photos of the product and any relevant documentation.
Our team will review your request within 1-3 business days.
If approved, package the item securely and ship to our returns center.
Minor variations in handcrafted items are normal and not grounds for return.
International customers are responsible for return shipping costs and any customs fees.
Contact our customer service team for assistance with refunds and returns:
Email: refunds@kiarakraft.com
Phone: +98 21 1234 5678
Hours: Sunday-Thursday, 9 AM - 6 PM (Tehran Time)
Response Time: Within 24 hours